Welcome to Pingro ("Platform" or "Pingro"). We are committed to protecting and respecting your privacy. This privacy policy covers the experiences we provide on the platform for users aged 18 and above.
This privacy policy is written in English (US). In the event of any conflict between translated versions of this agreement and the English version, the English version shall prevail.
Full Legal Terms
We understand the concerns of social network users regarding the use of personal data, so we have formulated this privacy policy ("Policy") to inform you how we use personal information ("Personal Data" or "Personal Information"). Our policy applies to your use of Pingro. We recommend that you read this policy in conjunction with our terms and conditions ("Terms"). By accessing or using Pingro, you agree to our policy and consent to our collection, storage, use, and disclosure of your personal information as described in this policy.
Pingro reserves the right to change the policy at any time, so please check this policy regularly to understand how we use your information. By installing, using, registering, or otherwise accessing the service, you agree to this policy and explicitly consent to the processing of your personal data as described in this policy. If you do not accept and agree to our privacy policy, you must not access or use the site.
Summary
How Pingro handles your personal data is very important to you. The following are the topics we cover:
What information we collect
How we use your information
How we share your information
Permissions we use
Third-party SDKs we use
Your rights
Data storage
Security
Cookies and other technologies
Children
Disclaimer
Contact information
I. What Information We Collect
When you create an account and use the platform, we collect information. We also collect information you share with us from third-party social network providers, as well as technical and behavioral information about your use of the platform. If you allow us to access your contacts on your mobile device, we also collect information contained in messages you send through our platform and information from your contacts list. Here are detailed categories and sources of information.
Information You Choose to Provide
For certain activities, such as registering, uploading content to the platform, broadcasting, or contacting us directly, you may provide some or all of the following information:
Registration Information: Age, username, language, email, and social media accounts.
Profile Information: Name, social media account information (including nickname, user ID, and profile picture displayed on your social media profile).
User-Generated Content: Comments, photos, videos, and virtual item videos you choose to upload or broadcast on the platform ("User Content").
Payment Information: Other third-party payment information (when payment is required, we do not retain or collect your credit card name, number, or security number).
Transaction Information: Transaction records and history, dates, items, amounts.
Your Phone and Social Network Contacts (with your permission): If you choose to find other users through your phone contacts, we will access and collect names and phone numbers and match that information with existing users on the platform. If you choose to find other users through your social network contacts, we will collect your public profile information and the names and profiles of your social contacts.
Your choices and communication preferences.
Account verification information.
Information in letters you send to us.
Information you share through surveys or participation in challenges, sweepstakes, or contests: such as your gender, age, preferences, and preferences.
For security reasons and to ensure you have the best user experience, we require users to verify their accounts (to ensure you are not a robot) and may ask you to provide a phone number or Google account. This is solely to ensure you are genuine, and we will not use your phone number for marketing purposes.
Information We Collect When You Use the Platform
Once you create a profile and use Pingro, you can choose to edit your gender, birthday, and other information, which are not mandatory, and you can choose to provide. We may collect information about when and how you use our services, including your IP, device information (model, system, MCC), time zone. We also collect information about the mobile carrier, network information (5G/4G/3G/WIFI). This information helps us identify your actual location to display and share with other users who choose to view "nearby" users and moments. We may allow our employees to use the product for testing and user engagement purposes from time to time.
When you use our services, your location, microphone, and phone camera will be used with your explicit authorization, and certain log file information will be uploaded by you. All this information allows us to more accurately report and improve the service.
If you contact our customer support team, we will receive your email address and may track your IP address and the information you send to us to help resolve your inquiries. We will retain communication records with you, including any complaints we receive from you about other users (and complaints from other users about you).
Information We Obtain from Other Sources
We may obtain information described in this policy from other sources, such as:
Social Media: If you choose to link or register through a third party (such as Google), we may collect information from those social media services, including your contact list on those services and information related to your use.
Third-Party Services: We may collect information about you from third-party services (such as advertising partners, payment partners, and analytics providers). Please note that this policy does not extend to the respective third-party privacy policies, and you should review their privacy policies.
II. How We Use Your Information
We will use your information to fulfill and enforce our terms and conditions, improve our platform, and customize your advertising experience. Specific uses include:
1.Helping you efficiently access your information after logging in.
2.Remembering information so you do not have to re-enter it during your visit or next visit.
3.Providing personalized content and information to you and others, including customized content, online ads, or other forms of marketing.
4.Providing, improving, testing, and monitoring the effectiveness of our services.
5.Developing and testing new products and features.
6.Monitoring metrics such as total visitors, traffic, and demographic patterns.
7.Diagnosing or fixing technical problems.
8.Meeting requests for products, services, platform features, support, and internal operations information, including troubleshooting, data analysis, testing, research, statistical, and survey purposes, and soliciting your feedback.
9.Automatically updating the Pingro app on your device.
10.Helping us detect abuse, fraud, and illegal activities on the platform.
11.Ensuring you have reached the legal age to use the platform.
12.Allowing access to materials published in open areas for advertising and promotional materials on our partner websites and partner products.
13.Combining all information we collect or receive about you for any of the above purposes.
14.Any other purpose disclosed to you when collecting your information or with your consent.
III. How We Share Your Information
We are committed to maintaining your trust and the security of your personal information. We will not provide, disclose, or share your personal information with any third party without your consent or unless permitted by law.
Service Providers and Business Partners
When you use our business partners' services or services provided by service providers, we may share the above categories of personal information with service providers and business partners to help us conduct business operations and for commercial purposes, including research, payment processing and transaction fulfillment, database maintenance, managing contests and special offers, technical services, delivery, email deployment, advertising, analysis, measurement, data storage and hosting, disaster recovery, search engine optimization, marketing, and data processing.
Specifically, for targeted advertising, when you use our app, we use third-party advertising companies to serve ads. These companies may use information about your visits to this site and other sites to provide advertisements about goods and services of interest to you.
Within Our Corporate Group
To provide better services, we may share your information with our parent company, subsidiaries, or other affiliated companies within our corporate group. We will take measures to ensure that the group companies with which we share personal information comply with this policy.
Business Transfers
In the event of any transaction applicable to this policy between companies related to our business, such as an acquisition, merger, or business entity change, personal information may also be transferred to the successor of the business within the scope permitted by applicable law.
For Legal Reasons
We aim to maintain a healthy community and will cooperate with all third parties to enforce their intellectual property or other rights.
We may disclose your information in response to subpoenas, court orders, legal processes, law enforcement requests, legal claims, or government investigations, and to protect and safeguard the rights, interests, safety, and security of Pingro, the platform, our affiliates, users, or the public. We may also share your information to enforce any terms applicable to the platform, exercise or defend any legal claims, and comply with any applicable laws at our discretion.
We will also cooperate with law enforcement agencies within and outside your country/region in their investigations. When we believe in good faith that the law requires the disclosure of information, or at our discretion, we believe that disclosing information is necessary to protect our or third parties' legitimate rights and/or comply with judicial proceedings, court orders, or legal procedures. In such cases, we may raise or waive any legal objections or rights available to us.
With Your Consent
We may share information for other purposes with your consent or further instructions.
Social Media and Third-Party Services
If you access third-party services, such as Apple, Facebook, Google, or Twitter, log into the platform, or share your usage information on the platform with others, these third-party services may collect information about you, including your activities on the platform, and they may notify your contacts on the third-party service about your use of the platform according to their privacy policies.
We may share aggregated information with parties such as Facebook, including your personal information (but not in a way that directly identifies you) and other information, including log data, for industry analysis, demographic analysis, and targeted advertising about other products and services.
To meet as many people as possible on Pingro, other users will have the opportunity to view the information you post on your profile, including photos if you choose the "public" access setting. If you choose to participate in public activities on the platform, you should be cautious about disclosing personal information. We are not responsible for the information you choose to submit. Any information you choose to provide should reflect the degree to which you want other Pingro users to know about you, and you should be aware that any information you share may be read, collected, or used by other users. However, you can choose to limit the visibility of information in the "Settings" page.
IV. Permissions We Use
Album and Storage Permissions When you agree to enable this permission, we will use the album read and storage function on your device. This function will be used to upload text, images, videos, and other content from your device, and cache the text, images, and video content generated during the use of the product. Please be aware that we will not automatically read the storage content of your local album, but will only obtain image/video data after you agree to enable this permission and actively select the corresponding image in the album. If you refuse this authorization, the aforementioned functions will not work properly.
Microphone Permissions When you agree to enable this permission, we will use the microphone function on your device and recognize the voice information you upload. This permission will be used to enable the voice input function and collect and recognize the voice information input during the implementation of the aforementioned function. If you refuse this authorization, the aforementioned function will not work.
Message Push Permissions When you agree to enable this permission, we will push messages to you so that you can receive and understand the notifications we send in a timely manner. If you refuse this authorization, you will not receive the messages we push to you.
Camera Permissions When you agree to enable this permission, we will use the camera function on your device. This function will be used to take photos, record videos, and collect and recognize the images and videos captured or recorded during the implementation of the aforementioned function. If you refuse this authorization, the aforementioned function will not work.
Appear on Top Permissions To float the "Group voice chat room" over other content, we will apply for the use of your Appear on Top permission. If you refuse such authorization, the aforementioned function will not be realized.
Device Information Access Permissions When you agree to enable this permission, we will collect your corresponding device information to protect your account and login security, optimize user experience, conduct security troubleshooting, identify whether it is a commonly used device, and check device binding status. If you are an Android system user, refusing this authorization will result in your inability to use this product and/or service properly. If you are an iOS system user, due to iOS system restrictions, you may not be able to directly refuse or disable the aforementioned authorization. However, for certain device information (such as IDFA information, as updated from time to time based on iOS system policies), you can choose whether to authorize us to collect it. If you refuse to authorize, we may not be able to provide you with corresponding functions or services (such as if you refuse to allow us to collect your IDFA information, we will not be able to provide personalized display based on IDFA tracking identification).
Network Access and Network Status Permissions When you agree to enable this permission, our app can connect to the internet. Also, for risk control and service provision purposes, we can monitor network changes and alert users about the current network environment. Refusing this authorization will result in your inability to use this product and/or service properly.
V. Third-Party SDKs We Use
SDK: Rong Cloud
Manufacturer: Rong Cloud
Purpose of Use: Provide real-time messaging functions and services
Collected Information: Device brand, device model, ANDROID_ID, operating system version, CPU information, memory usage, IP address, network access method and type, user ID under App Key, application package name, time zone, language, App version number, App Key of App, user token, RongCloud SDK version number, operator code MNO, interface call error code, link failure error code
Privacy Policy: https://doc.rongcloud.cn/rcloud/-/-/privacy#%E4%B8%80-imlib-sdk
SDK: Agora
Manufacturer: Agora
Purpose of Use: Voice calls
Collected Information: Network type, user local IP address, Wi-Fi and cellular network signal status, operating system, device model, CPU, memory, device power, audio stream data, Bluetooth, network delay, packet loss rate, bit rate, resolution, audio bit rate, sample rate
Privacy Policy: https://www.shengwang.cn/SDK-privacy-policy/
SDK: Facebook
Manufacturer: Meta
Purpose of Use: Facebook event manager
Collected Information: Please refer to Facebook's privacy policy
Privacy Policy: https://www.facebook.com/privacy/policy/?section_id=0-WhatIsThePrivacy
SDK: Google
Manufacturer: Google
Purpose of Use: Log in
Collected Information: OpenID
Privacy Policy: https://policies.google.cn/privacy
SDK: Adjust
Manufacturer: Adjust
Purpose of Use: Installation data attribution analysis
Collected Information: App activity, device or other identifiers
Privacy Policy: https://help.adjust.com/en/article/google-play-data-safety#data-collection-by-adjusts-sdk
We try our best to provide security measures for users' personal information, to prevent illegal use, unauthorized access, disclosure, leakage, damage, and loss of users' personal information. We will use all possible security measures within a reasonable security level to ensure the information security. For example, we will use encryption technology (e.g., SSL), anonymization, encrypted storage, and other means to protect your personal information; We will establish trusted protection mechanisms against malicious attacks on personal information; We will establish access control mechanisms, abide by the principle of minimum access, and ensure that only authorized personnel will have access to personal information; We will carry out training courses on security and personal information protection to strengthen employees' understanding of personal information protection. We will take all reasonably practicable measures to avoid the collection of irrelevant personal information.
If you find that your personal information, especially your account or password, has been compromised, please contact us immediately so that we can take appropriate measures according to your application.
Please note that you voluntarily share or even publicly share your information when using our services, which may involve your personal information or others' personal information. Please carefully consider whether to share or even publicly share such information when using our services.
You are responsible for maintaining the confidentiality of your password and account information at all times.
VI. Your Rights
Within the scope permitted by applicable laws, you have the right to access, correct, delete, restrict the processing of, withdraw consent to, carry data, confirm whether we process any of your personal information, and request a review of any automated decisions that may be made based on processing. We will not discriminate against you for exercising any rights. However, please note that if you have provided gender information, you only have one chance to change it.
If you wish to exercise your rights to access, correct, or delete personal information processed by us that is contrary to facts, or to notify you of the purposes of using your personal information, or other rights permitted by applicable laws, you can contact us via fanshumeng699@gmail.com.
After verifying your identity, we will respond to your request within a reasonable time and in accordance with relevant laws. However, within the scope permitted by applicable laws, we may not be able to respond to your request when:
It may harm your or other individuals/users' life, body, property, or other rights or interests;
It may seriously hinder our business operations;
It may violate other laws and regulations;
You have not been able to verify your identity; or
We may refuse your request under applicable laws.
If you no longer wish to use Pingro or you withdraw your consent to Pingro processing the personal information we need to provide to Pingro, you can choose to delete your entire Pingro account by following these steps:
Open Pingro
Click "Settings" > "Delete Account"
Click "Confirm Delete" or "Cancel"
[Note: Please read the "User Instructions" before clicking. By clicking "Confirm Delete" and "Delete Account," you confirm the deletion request, and your account will be permanently deleted and cannot be recovered. Deleting the account means deleting your identity and account information on Pingro, all coins and diamonds, transaction records, friends/chat activity/chat history, etc.]
However, withdrawing your consent will not affect the legality of processing your personal data based on the consent you gave before the withdrawal in any way.
VII. Data Storage
Pingro is a global social application that operates through servers located in the United States and other countries around the world. When providing services, we may store your personal information outside the country or region where you reside. When this happens, we will take measures to ensure that your personal information is processed and stored in accordance with applicable laws.
VIII. Security
How does Pingro protect my personal information? Pingro has implemented reasonable and appropriate security measures to protect and prevent the loss, misuse, and alteration of the information we control (including your personal information). Pingro uses reasonable security measures to protect the confidentiality of your personal information, such as using security servers with firewalls. Pingro's technical experts strive to ensure that you can safely use our site.
Although we take reasonable precautions to prevent security breaches of our site, member database, and records, no website or internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information (including your password) safe and to log out of your account after use.
We cannot guarantee the security of your personal data during transmission to our site; any transmission is at your own risk. Once we receive your information, we will take appropriate measures and security measures to prevent unauthorized access.
How can you help ensure your information is secure? You must not disclose or share your password with any third party. If you lose or disclose your password, your personal information may be compromised. If this happens, please report it to the support department via feedback. You must immediately change your password via the "Settings" page. Pingro is not responsible for your failure to keep your password secure, which may violate our terms and conditions.
IX. Cookies and Other Technologies
To make the application run effectively, we may place small data files called cookies on your device. Most application developers do this. Cookies are small text files saved by websites when you visit them. They allow the site to remember your actions and preferences, designed to improve the user experience.
You can control whether to accept cookies through settings or other tools. However, if you disable cookies or restrict the ability to set cookies, you may not be able to take full advantage of our services or access all features, which may limit your overall user experience.
Other Technologies Pingro installs modules from other companies to analyze the use of services and products or provide ways. Your personal information processed through third-party-provided modules will be subject to the third party's privacy policy, and we encourage you to review the policy (if available).
X. Children
Pingro is for users with appropriate capacity and legal capacity. Beyond that, the platform is not intended for children under 18 years old. If we become aware that personal information from children under 18 has been collected on the platform, we will delete this information and terminate the account. If you believe we have collected information about a child under 18 on the platform, please contact us via fanshumeng699@gmail.com. We will deactivate the relevant account and take reasonable steps to promptly delete such personal data from our records.
XI. Disclaimer
Pingro users can communicate, but we recommend and encourage you (and all our users) to carefully consider the information disclosed to other users. We do not recommend including sensitive information in your profile, such as email addresses, URLs, instant messaging details, phone numbers, full names, addresses, credit card details, national ID numbers, or driver's license details, as this information can be easily misused.
Additionally, please be cautious about posting sensitive information about yourself in your profile, such as your religious beliefs and health status. While you may voluntarily provide this information, including your sexual orientation and racial background, when creating your profile, it is not required. Remember that any photos or video clips you upload and post on Pingro may reveal these types of sensitive personal data. When you upload and post such sensitive information about yourself, you explicitly consent to our processing of your information. You assume all risks, and we reserve the right to disable your account if you post any content inconsistent with our Terms of Use.
XII. Contact Information
Questions, comments, and requests regarding this policy should be addressed to fanshumeng699@gmail.com.